Complaints & how we handle them

Cardiff's Premier Insurance Broker

Complaints & how we handle them

It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so:

  • In writing to the Complaints Manager – Mr David Morgan
  • By telephone on 029 2047 0375
  • By Fax on 029 2002 0509
  • By e-mail at complaints@severnbay.com
  • In person by visiting our office - 11 Drake Walk, Atlantic Wharf, Cardiff Bay. CF10 4AN.

Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.

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