They just don’t know, but that’s exactly as it should be.
My job is highly technical, very detailed and requires a lot of thought and consideration for each client with whom we engage. Everything from health and safety, construction and security, to legal liability and international maritime law.
It is the variety of situations that has kept me interested for the last 40 years. Whilst the market place has changed, along with the systems that we use to deliver results for clients, my father who was an insurance representative and latterly a broker, could still pick up a policy wording and understand it. The basic covers haven’t changed much.
Do I expect my clients to understand all of this?
No, I don’t, and that is exactly how it should be. If they did, what would be the point of me?
I’m always happy to explain the detail, educating my clients so they can make informed buying decisions is key to what I do and the advice and guidance that I give.
All that I expect is that they engage with me, open up and tell me everything I need to know, to get the result we both want.
The correct technical solution at the lowest price available.
Its that simple!
Have a great weekend