COMPLAINTS & HOW WE HANDLE THEM
It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so:
- In writing to the Customer Service Manager – Mrs Karen Adams
- By telephone on 029 2047 0375
- By e-mail at firstname.lastname@example.org
- In person by visiting our office – 11 Drake Walk, Atlantic Wharf, Cardiff Bay. CF10 4AN.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.
Would you like some more information?
We’re here to help and advise. We ensure that your exact requirements are met and are not here just to sell you a policy that doesn’t suit you. If you would like to discuss your insurance requirements with a dedicated and passionate specialist just complete the form below and we’ll get back to you as fast as we can.