COMPLAINTS & HOW WE HANDLE THEM
It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so:
- In writing to the Customer Service Manager – Mrs Karen Adams
- By telephone on 029 2047 0375
- By e-mail at complaints@severnbay.com
- In person by visiting our office – 11 Drake Walk, Atlantic Wharf, Cardiff Bay. CF10 4AN.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.
Would you like some more information?
We’re here to help and advise. We ensure that your exact requirements are met and are not here just to sell you a policy that doesn’t suit you. If you would like to discuss your insurance requirements with a dedicated and passionate specialist just complete the form below and we’ll get back to you as fast as we can.
Latest News
Why would you do that?22nd September 2023 - 12:56 pmOne of the things I often find frustrating in my interactions with new prospects, is that some of them don’t want to tell me what I need to know, to get the result they want. Why would you do that? As a professional I think its my job to educate clients, so they can make […]
WWW the widest choice in the world, or is it?5th September 2023 - 11:17 amWhen people start a business, they simply don’t know what is required and if it’s a very simple start-up, they often just go straight to the internet and start filling in online requests! WHY? Because they believe its where they will get the widest choice and the most competitive premium. The problem with this is […]
Our Unique Service Proposition.4th September 2023 - 9:28 amAt Severn Bay Corporate Solutions, we arrange Continuity, Insurance and Risk Management solutions, for businesses and property owners, #becauseaccidentshappen to nice people all the time. We TRUST you to disclose everything you know is important and you TRUST us to search out and find the best solution that meets your needs: We will promise that: […]