COMPLAINTS & HOW WE HANDLE THEM
It is our intention to provide you with the highest possible level of customer service at all times. However, we recognise that things can go wrong occasionally and if this occurs, we are committed to resolving matters promptly and fairly. Should you wish to complain you may do so:
- In writing to the Customer Service Manager – Mrs Karen Adams
- By telephone on 029 2047 0375
- By e-mail at complaints@severnbay.com
- In person by visiting our office – 11 Drake Walk, Atlantic Wharf, Cardiff Bay. CF10 4AN.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). Further details will be supplied at the time of responding to your complaint.
Would you like some more information?
We’re here to help and advise. We ensure that your exact requirements are met and are not here just to sell you a policy that doesn’t suit you. If you would like to discuss your insurance requirements with a dedicated and passionate specialist just complete the form below and we’ll get back to you as fast as we can.
Latest News
Trusted Advisors7th June 2023 - 9:46 amBack in the office today after a long day in Telford and Birmingham yesterday, but wow was it worth it. I co-sponsored an event with Barrie Ross-Dow of Quantuma and we had 116 lawyers and financial professionals in the room, great energy and lots of interesting conversations. Exciting times, who knows where they will go? […]
A women scorned!5th June 2023 - 9:37 amSo don’t wait for a stab in the back, face up to to the challenges, plan for them and when they do happen, as they most assuredly will, your business can continue confidently.
One Small Thought2nd June 2023 - 11:08 amIts Friday and I’m feeeeeeeeeeeeeeling good!
(I’m sure there’s a song in there somewhere, Nina Simon or something similar)